FAQs

About Our Services

How do I arrange home care for myself or a family member?

Care Plus predominately supply services to the WHSCT and SHSCT at present.  The point of contact for these rotas would be your social worker.

We have limited availability to take on private contracts at present but all our Care Plus offices will be happy to talk through your requirements with you over the phone and advise if this is something we could accommodate, then arrange an assessment which will normally be carried out in your home.

We suggest that at this time you involve any family members you wish, who may have some questions of their own.  Having discussed your needs and requirements we will then put together a package that suits your individual requirements and agree a start date. 

Are your home care staff trained?

All our staff are trained to the national minimum standards required by RQIA. Over and above these, staff are encouraged to undertake personal development and attend additional training courses. Specialist training courses are also provided to staff to ensure that they are fully trained to undertake more complex care needs. 

Are your home care staff insured?

Yes, all our staff are fully insured. 

Are you registered to provide home care services?

All our offices are registered independently and are inspected by the relevant regulatory bodies of the RQIA. 

Do you provide home care in my area?

Please visit our contact page for the locations of all our Care Plus Offices.

Will I get the same carer on each visit?

Continuity is extremely important to us and to our service users and our carers are allocated to rotas to ensure continuity is maintained at all times.  Unfortunately, with sickness, holidays and staff career progression, it is not always possible. 

What sort of services do you provide?

Typical home care services will include but not exclusive: – 

  • Personal and social care 
  • Meal preparation 
  • Bathing service 
  • Night sitter/sleep-ins 
  • Care at home (palliative care) 
  • Alzheimer and dementia support 
  • Prompting medication 

About a Community Care Worker Career 

What is a Community Care Worker? 

A Community Care Worker (Domiciliary care worker) visits people in their homes to assist with independent living. This includes personal care like bathing, dressing, assisting with medication, or help with mobility or moving.

You will work in what is known as Domiciliary care, for which there is an hourly rate, and you may visit many people at their homes throughout your working day.  

What is the current hourly rate for Community Care Workers?

The hourly rate for care workers can vary depending upon where you live, your experience, and the type of care jobs you are doing.

At Care Plus, we offer competitive pay and excellent working terms and conditions. We believe that it is important to look after our team and pay them well.

You are doing meaningful work and making a difference in the lives of others- that should be rewarded.  Rates can be found on the job advertisement section. 

What is the recruitment process for Community Care Workers?  

At Care Plus, we have a 4-step recruitment process to become a Community Care Worker. 

  1. The process begins with an application online, call or email to one of our recruitment team.  
  2. The process then includes completing an application form prior to the interview or on the day of the interview.  Interviews are face-to-face. 
  3. We’ll then need to check your references and apply for your ACCESS NI Enhanced Disclosure and ensure you don’t have a Barring Certificate from NISCC. 
  4. Finally, you will need to pass our 3 day induction and training.  And that’s it!  

You will be interviewed by member of our recruitment team, who will thoroughly check your paperwork and, will ask you questions to understand your skills, interests, and personal objectives. This will help us to understanding who you are and your suitability to a caring role.  

What documents will I need to bring with me at my interview?
  • Passport/s, EU identity card, or photographic driving licence  
  • Proof of eligibility to work in the UK (e.g., visa)  
  • Proof of address in the UK/ROI (e.g., bank, credit card statement or utility bill less than 3 months old)  
  • Your birth certificate National insurance number (e.g., card or job centre letter or payslip stating the number)  
  • Valid driving licence. For UK licences this is both your paper counterpart and the photocard. Alternatively, your foreign licence allowing you to drive in the UK (with your original international licence). 
What training do you provide? 

We offer classroom-based group induction training. The induction training needs to be completed prior to commencement of your post with us.

We also have annual update training as well as specialist training programmes. Finally, if you are 25 or under you will have the opportunity to pursue a Diploma in Health and Social Care through the apprenticeship program: available to our care staff who have successfully completed their probationary period.   

Is there enough work for home care staff? 

Adult social care is one of the few sectors where jobs are increasing, offering significant numbers of long-term career opportunities in the current job market. There’s an estimated 1.8 million people working in social care, and this is predicted to increase by 500,000 jobs across the UK in the next 10 years.

Somewhere in your community there’s a job that you can do to help others. If you like working with people, social care offers a worthwhile job that can turn into a rewarding, long-term career. 

What are you looking for in a home care worker?
  • Genuinely caring, compassionate and empathetic attitude  
  • Good level of spoken and written English  
  • Ability to follow instructions  
  • Responsible and able to work unsupervised  
  • Flexible availability  
  • Hold a driving licence and have access to a car 
  • Previous experience of care is beneficial but not essential, as we will fully train and mentor you. 
Looking for a rewarding career?
If you’re looking for a rewarding career in the care industry, we’d love to hear from you. We are currently advertising for Care Roles. Apply now or contact us to learn more. 

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